Aid Training Wales, First Aid Training Many Courses

Introduction
The Conflict Management course is designed to assist attendees to deal more effectively with challenging and difficult behaviour. The course covers theoretical information in respect of human behaviour, particularly with regard to alcohol and drug misuse and mental health issues. The course will enable participants to carry out threat and risk assessments and take control of confrontational situations. Breakaway and self defence skills can also be covered during this course.

Duration
This is a one day course which covers theoretical information and various practical sessions and group activities. We are able to deliver these courses to companies, organisations or individuals.

Content
• Identify where staff/individuals may feel vulnerable in their workplace
• The Health & Safety Executives definition of 'work related violence'
• Effective communication skills and body language to diffuse confrontation
• The effects of confrontation on the body - 'fight or flight'
• Various methods of communication to diffuse confrontational behaviour
• The law in respect of self defence
• Breakaway and self defence skills
• Post incident procedures
• Concise and effective incident report writing

Cost
Ł850 plus vat for a maximum of 12 candidates

Introduction
The Lone Working personal safety training course is designed specifically for organisations that employ members of staff in a lone working capacity, i.e. staff that may have to visit clients in their homes or places of work, driving alone, working alone outside normal working hours etc. Employers have a responsibility to ensure the health safety and welfare of individuals who by the very nature of their work have to work independently. The course covers the legal responsibilities associated with the employers and employee, risk assessments information sharing, communication systems and safe strategies to carry out when working alone, especially when dealing with difficult and challenging situations.

Duration

This is a one day course which covers theoretical information and various practical sessions and group activities. We are able to deliver these courses to companies, organisations or individuals who may have there own lone working businesses.

Content
• Legal responsibilities in respect to lone workers
• Risk Assessments
• Information sharing
• Operational practises and effective communication systems
• Carrying money, equipment, materials or information
• Travelling safety on foot, by car or using public transport
• Developing awareness when working alone
• Identifying measures, before during and after a meeting with a client
• Dealing with difficult and challenging situations

Cost
Ł850 plus vat for a maximum of 12 candidates

Introduction
The Managing Difficult Situations training course is designed specifically for organisations that provide information or support to clients or service users, that may present challenging or confrontational situations. The course covers triggers which may lead to anger and frustration and the use of body language and physiological responses during incidents. The effects of individuals upon one another and the barriers to effective communication are also explored. Positive and creative communication skills through assertiveness, empathy and understanding and the importance if generating positive consequences following an incident.

Duration
This is a one day course which covers theoretical information and various practical sessions and group activities. We are able to deliver these courses to companies, organisations or individuals.

Content
• Triggers leading to anger and frustration
• Effectively reading warning signs through body language
• Behavioural responses
• Barriers to effective communication
• The effects that staff may have upon individuals
• The Conflict Cycle
• Ego states and transactional analysis
• Questioning and listening skills
• Challenging without damaging relationships
• Generating positive consequences following an incident

Cost
Ł850 plus vat for a maximum of 12 candidates